Oracle Remote DBA: Frequently Asked Questions
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What are the benefits of a US-based Oracle Remote DBA vs. offshore support?
The primary benefits are security, communication, and speed. Offshore models often suffer from 12-hour time-zone shifts, leading to “overnight” delays on critical fixes. A 100% US-based team ensures your DBAs operate on your schedule, understand domestic compliance mandates (like ITAR, CJIS, or HIPAA), and provide clear, real-time communication during high-pressure recovery scenarios.
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Can you manage Oracle databases on AWS or Azure, or only on OCI?
Performance One provides a cross-platform approach. While Oracle Cloud Infrastructure (OCI) is a natural fit, we specialize in managing Oracle workloads on AWS (RDS and EC2) and Azure (Oracle Database@Azure). Our focus is on the data ecosystem, ensuring your database performs optimally regardless of the underlying cloud provider.
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How does Performance One handle Oracle licensing and compliance?
Oracle licensing is notoriously complex. As part of our Managed Services, we provide License Advisory and Optimization. We help you navigate ULA (Unlimited License Agreements), avoid “shelfware,” and ensure you are only paying for the cores and features you actually use, especially during cloud migrations or hardware refreshes.
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Do you support legacy Oracle versions like 11g or 12c?
Yes. While we actively guide clients toward modernization and Oracle 23ai, we provide full “Sustaining Support” for legacy versions. This includes performance tuning, security hardening, and custom patching strategies for environments that cannot yet be upgraded due to third-party application constraints.
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What is the difference between a Managed Service Provider (MSP) and Staff Augmentation?
Staff augmentation simply provides a “body” to fill a seat. Performance One’s Managed Service model provides a result. We include a Technical Service Manager (TSM) who oversees your environment’s health, conducts proactive monthly reviews, and ensures that your database strategy aligns with your long-term business goals.
